Perguntas frequentes

After payment confirmation or email confirmation (in the case of cash on delivery), the order is processed within 48 business hours. After that, the delivery time is 3 to 10 business days, depending on the region.

You will receive an email with your order details for confirmation before shipping. The order will only be shipped after you confirm. Unconfirmed orders will be automatically cancelled.

Write content to answer common questions your customers may have about your products, shipping policies, etc.

We apologize for the inconvenience! Please send us photos of the product, the order number, and a brief description of the problem. We will resolve it quickly with an exchange or refund, at no additional cost.

Some products may be shipped separately, even if they are part of the same order. This happens when they come from different warehouses. You will receive the remaining products in the following days with their own tracking number.

On each product page that includes size variations, we've included a size chart or guide. If you have any questions, please contact us before completing your purchase. We're here to help!

We accept Credit Cards, PayPal, and Cash on Delivery. All methods are secure and encrypted.

Yes, as long as it hasn't been processed yet. Contact us as soon as possible so we can try to cancel before shipping. After shipping, it will no longer be possible to cancel, but you can refuse delivery or return it.

Please check your spam/junk mail folder. If you still can't find it, contact us and we will manually confirm your details.

You can only use one discount code per purchase. We recommend that you choose the code that offers the greatest benefit to you.