Terms of Service

General Terms and Conditions

ESSENTIAL respects and protects your privacy. Below, we provide important information about how we process these General Terms and Conditions.

These General Terms and Conditions apply to all activities permitted on the online store available at www.essentialonline.eu (hereinafter referred to as "the Site").

These General Terms and Conditions are binding on all users. We ask that you read them carefully. If you do not agree with any part of these General Terms and Conditions or if you disagree with them entirely, you should not use our Website or our services. The General Terms and Conditions constitute a valid contract between you and the Company.

The Website owner will exercise due diligence to ensure that the data presented on the Website is detailed and up-to-date. At the same time, the Website owner also reserves the right to change the content of the Website or stop supplementing it at any time, without prior notice. Furthermore, the Website owner may also change the services, products, prices, or programs described on this Website at any time and without notice.

USE OF THE ONLINE STORE

The Company operates the online store in accordance with the General Terms and Conditions. The online store is available to buyers at any time, and the Company reserves the right to temporarily deactivate or suspend the online store without prior notice.

It is possible that the online store may be temporarily unavailable or that it may not be possible to process payments temporarily due to maintenance or updates to the online store. The Company will not be liable for any damages that may occur during the maintenance and/or updates of the online store.

PLACING ORDERS IN THE ONLINE STORE

The sales contract between the Supplier and the Buyer is considered concluded when the Buyer confirms the order (the Buyer receives a confirmation email with the status "Order confirmed"). From that moment, the prices and all other conditions of the purchase are fixed and applicable to both the Supplier and the Buyer. The sales contract is uploaded to the Company's server in electronic format.

Purchase Procedure:

Step 1: In the online store's available offer, the Buyer selects the desired item and quantity and confirms their choice by clicking "Add to cart". If the buyer wants to purchase several different items, the process must be repeated for each individual item. When the Buyer completes the item selection process, they can continue with the purchase process by clicking the "Finalize purchase" button.

Step 2: In this step, the Buyer fills out the form with the personal data necessary for the delivery of the order. After filling out the form, the Buyer can, in certain cases, choose from several possible delivery options and add other products or services to their order. At this stage, the Buyer is also informed of the estimated delivery date. Before finalizing the order, the Buyer has the option to choose from several different payment methods. Considering the selected choice, the final amount to be paid is recalculated before finalizing the purchase. The Buyer confirms the purchase process by clicking the "Complete purchase" button.

After completing the purchase, the Website displays a confirmation message to the Buyer indicating that the order has been successfully shipped and providing details of the shipped order. In addition, the Buyer also receives a confirmation email to the email address indicated in Item 2, containing a general description of the order, instructions for using the ordered products, and instructions for order cancellation or filing a complaint if the Buyer is not satisfied with the product or no longer wants it.

All information you provide when submitting your order will be processed in accordance with the Privacy Policy published here.

Please note that the total purchase amount, including delivery or other applicable purchase costs, will be charged after your order is confirmed. We will inform you of any additional costs before shipping your order. Any additional costs may be related to the selected payment method.

PRICES, PAYMENT METHODS AND PROMOTIONS

Prices

All prices indicated on the Website are in EUR and include VAT. Prices apply from the moment the order is placed. The offer is valid until cancelled.

NOTICE: This is an online retail store whose target audience consists exclusively of end consumers (B2C). For this reason, we do not allow B2B sales on this website and we also do not offer the option of issuing invoices to legal entities. This also means that corrections